Database tracks performances of city departments, response to complaints

Database tracks performances of city departments, response to complaints - The Boston Globe: "There are certain things you don't want lost: an airline reservation, an expensive package, or a complaint to City Hall. So Boston is now planning to take a cue from airlines and companies such as FedEx. Soon, when you call the city to gripe about a pothole or about garbage that did not get picked up, you will receive a tracking number.

By the end of the year, residents who call the mayor's 24-hour hotline will be able to learn what has become of their complaints, which will be assigned numbers and logged in a central database so residents can check the status of their complaints and watch as they traverse the city's bureaucracy."

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