311 to the rescue

311 to the rescue - The Boston Globe
An Allston mention in this story about the "311" systems that other cities have for citizens to report any variety of problems or issues.

"Allston resident Kim Malo says that she was pleased City Hall finally fixed a hinky pedestrian signal in her neighborhood, but was chagrined to find out officials said they had no documentation of her regular complaints.
''No record of the call means there's no record this has been an ongoing problem,' says Malo, 48."